Job Description

Job Title: Customer Success Director

As the Customer Success Director, you will oversee the success, growth, and account management of your assigned accounts. Acting as a trusted advisor, you will provide recommendations on demand generation strategies, marketing technologies, and reporting. Your role includes managing internal teams of Client Success Managers and Account Executives, ensuring their development and success. You will collaborate closely with the GVP of Client Services and Regional Director to handle billing, invoicing, renewals, and technical or relationship issues.

Key Responsibilities:

  • Build and maintain strong relationships to retain and grow existing accounts.
  • Develop and own Account Plans to protect revenue and identify growth opportunities.
  • Advise clients on best practices for lead management, campaign strategies, database health, and reporting.
  • Conduct Quarterly Business Reviews to report on ...

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