Customer Success Data Operations Analyst

Customer Success Data Operations Analyst

As a Customer Success Data Operations Analyst, you will support the Scaled Customer Success team by ensuring customer and account data is accurate, complete, and ready for campaigns, lifecycle plays, and reporting. As part of the CS tools and reporting team, you will focus on data setup, cleanup, and ongoing maintenance, enabling program owners and analysts to build effective playbooks and dashboards. You'll collaborate with customer success, product, analytics, and technology teams to implement data standards, resolve quality issues, and keep core reports running smoothly.

About the Role

• Ensure accuracy and completeness of customer and account data to support campaigns, lifecycle plays, and reporting.
• Set up, clean, and maintain data in CRM and Customer Success tools, including routine hygiene tasks like de-duplication and normalization.
• Execute data loads and updates, following qualit...