Customer Success Consultant

We are looking for a high-energy, proactive Customer Success Consultant to join our Customer Success team and support our Small Business and Accountant segments. The Customer Success Consultant is responsible for developing customer relationships that promote retention and loyalty. Their job is to work closely with customers to ensure they are satisfied with the services they receive and to support them to fully utilize their product. This will be achieved through a structured, multi-channel contact strategy coupled with a Customer Success Program, with the goal of maximizing the value of the selected products and services. This will be driven by a consultative approach based on the customer needs and aspirations for their business.

*This is a hybrid office environment that meets 3 days a week in the office*

• Build trusted relationships with key customer stakeholders and act as a strategic advisor to ensure solutions align with business goals and deliver maximum valu...