Job Description
Job Profile Overview:
The Engineer – Customer Success Assurance is responsible for contributing to revenue generation for spares, AMC’s and service PO’s, oversee after-sales service activities within a defined geographical region, ensuring smooth support, maintenance services, and customer satisfaction for pharmaceutical and biopharmaceutical equipment. The role focuses on customer retention and coordination with the stakeholders.
Education: BE, B Tech. (Mech., Chem., Instru., Biotech)
Years of Experience: 2 to 3 Years
Work Location: North West / South East
Travel Requirement: Yes, Extensively.
Accountable &Responsible for:
1. Visit customer sites, understand requirements, and coordinate with the back-end team for offer submission.
2. Support revenue generation through AMC, spare parts, and service contract renewals.
3. Assist in maintaining customer communication and act as a support contact under guidance of seniors.
4. Support identification of consumab...
The Engineer – Customer Success Assurance is responsible for contributing to revenue generation for spares, AMC’s and service PO’s, oversee after-sales service activities within a defined geographical region, ensuring smooth support, maintenance services, and customer satisfaction for pharmaceutical and biopharmaceutical equipment. The role focuses on customer retention and coordination with the stakeholders.
Education: BE, B Tech. (Mech., Chem., Instru., Biotech)
Years of Experience: 2 to 3 Years
Work Location: North West / South East
Travel Requirement: Yes, Extensively.
Accountable &Responsible for:
1. Visit customer sites, understand requirements, and coordinate with the back-end team for offer submission.
2. Support revenue generation through AMC, spare parts, and service contract renewals.
3. Assist in maintaining customer communication and act as a support contact under guidance of seniors.
4. Support identification of consumab...
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