Customer Success Associate

The Customer Success Associate supports the Customer Success Unit by assisting in managing client accounts, ensuring smooth post-sales onboarding, and driving customer satisfaction and retention. This role helps maintain strong client relationships while supporting senior specialists in retention initiatives.

Key Responsibilities

• Assist in managing assigned client accounts and ensure timely follow-ups
• Support onboarding of new clients, including account setup and product orientation
• Monitor account health metrics (usage, engagement, satisfaction) and flag potential churn risks
• Maintain accurate account records, documentation, and CRM updates
• Assist in retention campaigns, including upsell and cross-sell initiatives under guidance
• Collaborate with internal teams (Sales, Technical, Product, Compliance) to resolve client issues
• Collect and report client feedback to drive service improvement