Customer Success Associate

Sysnet Global Technologies Pvt Ltd is looking for Customer Success Associate to join our dynamic team and embark on a rewarding career journey

• Responding to customer inquiries and resolving technical issues via phone, email, or chat
• Providing accurate and relevant technical information to customers
• Troubleshooting and diagnosing technical issues and providing solutions to customers
• Collaborating with other departments, such as engineering and product development, to identify and resolve complex technical issues
• Maintaining accurate and up-to-date customer records and documentation
• Developing and delivering technical training to customers and internal staff
• Participating in the development and testing of new products and features
• Field engineer for laptop desktop calls at customer site for parts replacement.
• Bike is mendentory for this post.