Customer Success Associate

Key Responsibilities:

• Client Onboarding & Project Kickoff: Ensure smooth onboarding for long-term success.
• Database Management (Storing and Maintaining) on Zoho CRM
• Cross-functional Collaboration: Work with Customer, VAPT, Compliance, Sales, and Accounts teams.
• Follow-ups & Engagement: Maintain regular communication, gather feedback, and enhance product usage.
• Customer Support & Escalations: Address issues promptly and manage escalations efficiently.
• Renewals, Upsells & Cross-Sells: Identify opportunities, present value propositions, and improve customer experience.
• Post Engagement Rapport (Feedbacks/Testimonials/Webinars/Podcasts): Collect success stories to highlight positive outcomes.
• Training Conduction through the Tool for Compliance Projects.

Qualifications:

• Must have a B.Tech or BCA degree; a Master's degree is a...