Customer Success Associate

TotalRewards Software is the global SaaS leader in communicating and marketing Total Rewards. Since 2007, we've helped organizations showcase their total compensation to employees, new hires, executives, and candidates — and we've been in the total rewards business since 1991. Our clients succeed because we provide fanatical support and help them communicate value clearly, accurately, and efficiently.

We are building a dedicated Customer Success team and are looking for a Customer Success Associate to support our clients' success. This is a hands-on role focused on execution, follow-through, and documentation. You'll work closely with senior CSMs to ensure client tasks are completed, tested, and fully documented — making sure clients achieve their goals and every action is clearly tracked in our platform.

Responsibilities

• Support client accounts by executing tasks and projects assigned by CSMs.
• Ensure all work is documented, tested, and completed i...