Customer Success Associate

In this role, you will:

• Own a portfolio of Lupa clients as their primary point of contact and relationship holder
• Drive retention by proactively ensuring every client understands and realizes the full value of the platform
• Manage the renewal cycle for your accounts, forecasting accurately and closing on time
• Identify and pursue upsell opportunities through strong relationships and deep product knowledge
• Triage client issues effectively, working with Support and Product to resolve them quickly and communicate clearly throughout
• Track account health metrics and intervene early when you spot signs of disengagement or risk
• Represent client feedback internally, contributing to product roadmap discussions with clear, evidence-based insights

Your background looks something like:

• Solid experience in a customer success or account management role, ideally in a B2B SaaS environment