Customer Success Associate

Job Description
Propstar Technologies is seeking a customer oriented and fluent English speaking Customer Success Associate to join our onsite team. This role is perfect for individuals who enjoy engaging with international clients and delivering exceptional service in a dynamic, fast-paced environment.
Role Overview
As a Customer Success Associate, you will manage client interactions, address inquiries, and ensure a seamless customer experience while adhering to service standards.
Responsibilities
Manage inbound and outbound calls with international clients
Respond to customer inquiries via phone, email, and chat
Resolve complaints professionally and efficiently
Provide accurate information about company services
Maintain detailed records of interactions in CRM systems
Follow up to ensure issues are fully resolved
Collaborate with internal teams as needed
Achieve performance and quality benchmarks
Requirements
Excellent spoken and written Engl...