Customer Success Associate

We’re looking for a proactive and customer-focused Product Operations Associate (internal Job title) to join our growing team at Workwell Outsourcing. Working closely with the Product Operations Manager, you'll play a vital role in supporting our clients and internal teams by delivering excellent service, facilitating user training, and helping customers get the most from our evolving technology platforms. This is a hybrid role based in Camberley and offers a dynamic working environment with a strong emphasis on collaboration and continuous improvement.

What You’ll Be Doing

• Providing exceptional support through the Freshdesk ticketing system, ensuring timely, empathetic, and solution-focused responses.
• Building strong client relationships by hosting review meetings, facilitating onboarding, and delivering additional training where required.
• Maintaining up-to-date user guides and help documentation for our Evertime system, ensuring both clien...