Customer Success Associate

YOU MUST APPLY HERE TO BE CONSIDERED:

Official JD + About us:

🧑‍  YOUR ROLE

We’re looking for a customer-first operator who can ensure our enterprise customers have a smooth, reliable, and value-driven experience with Arrowhead’s AI calling agents.

This role is about ownership, follow-through, and trust . You’ll work closely with customers and internal teams to make sure deployments go right, issues are resolved fast, and customers genuinely succeed with our product.

Your work will involve:

• 🤝 Own customer onboarding, go-lives, and early adoption journeys
• Act as the primary point of contact for day-to-day customer communication
• Track requirements, action items, and follow-ups to ensure nothing slips
• Monitor customer usage, satisfaction, and basic account health metrics
• 🚨 Identify issues early and coordinate with product, AI/QC, and operations teams...