Job Description

The Customer Success Analyst acts as a liaison to First Advantage's large screening accounts and various internal departments such as Sales, Operations, and Billing for FA's Canadian Enterprise vertical. The role requires attention to detail, a sense of urgency, customer empathy, and the ability to communicate effectively both internally and externally. Responsibilities include analyzing customer data, identifying trends, and providing actionable insights to drive customer retention, satisfaction, and overall success. The analyst will work with various sized clients, different Customer Success Managers, Sales Reps, and/or members of the Operations team to maintain, build out, and report to ensure customer satisfaction.

What’s in it for you?

  • Remote work arrangement
  • HMO + FREE Dependents
  • Competitive leave entitlement
  • Night shift schedule

Responsibilities

  • Work on daily tasks in collaboration with C...

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