Job Description
CUSTOMER SUCCESS ANALYST
We look for people who are passionate about customer experience and nurturing relations! Your daily goal will be to WOW InEvent's users with your guidance and support, always staying connected with your team. Your experience is not the most important factor here, but your will to learn and make it happen!
RESPONSIBILITIES Support InEvent clients via chat support, emails, and virtual calls with high energy and active listening. Meet CS KPIs of response time, average handling time, and Customer Satisfaction (CSAT) on all queries;Identify issues with customers, investigate queries and report issues and/or potential improvements to InEvent’s development team;Learn continuously about tech and platform updates;Work with team members to test and improve performance using the platform;Become a subject matter expert (SME) on the InEvent product. PRE-REQUISITES
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