Customer Success Analyst

Location: Bengaluru, India

Experience: 0–2 years (Fresh graduates welcome)

Role Overview

Entry-level Customer Success Analyst supporting CS Leads and Program teams to break down customer problems, analyze data, and help execute solutions during implementation and ongoing usage. Prior domain expertise is not required; strong structured thinking and comfort with data are essential.

Key Responsibilities

• Problem Solving & Analysis:

- Translate customer questions into clear problem statements.

- Analyze configurations, usage patterns, and data to identify gaps.

- Support CS Leads in assessing performance vs expectations and recommending changes.

• Implementation & Solution Support:

- Execute standard configurations and templates for Program and Light-Touch deployments.

- Validate outputs, flag discrepancies, and pre...