Customer Success Analyst (Analytics Solutions)

Role Overview

This role will be responsible for supporting client relationships, ensuring timely and accurate delivery of insights and reports, resolving client inquiries, and collaborating across multiple functions to drive client satisfaction and business outcomes.

Key Responsibilities

1. Support day-to-day client contacts and contribute to the achievement of client satisfaction targets.
2. Build and maintain effective relationships with client representatives.
3. Own reporting activities, including report maintenance, business issue analysis, and solution integration.
4. Troubleshoot and resolve client inquiries related to databases, software, coding, and other key aspects impacting client deliverables.
5. Continuously broaden knowledge of client business issues and needs, NIQ services, and the broader FMCG/retail industry.
6. Liaise with Operations, Offshore Partners, Technology, Data Science, and other relevan...