Job Description

Job Type: Full-time

Description

Key Responsibilities

Failed Payment Collection

  • Proactively identify and follow up on failed, declined, or overdue payments from truckload customers.
  • Contact customers via phone, email, and in-app messaging to resolve billing issues and collect outstanding balances.
  • Document all payment‑related interactions and update account status in the CRM system.
  • Educate customers on payment methods, billing cycles, and retry processes to prevent future failures.

Truckload Feedback Management

  • Receive, review, and respond to feedback submitted by truckload carriers and shippers regarding loads, service quality, and platform experience.
  • Investigate reported issues, coordinate with internal teams (Operations, Dev Team and Product Managers) to resolve disputes.
  • Track feedback trends and surface recurring issues to management with actionable ...

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