Job Description
Annual salary: up to £26,528.31
Customer Success Advisor
Location: Hybrid - Manchester office and home working
Contract: Full Time, 12-month fixed term contract
Hours - 40 hours per week, Monday to Friday
Salary - £26,528.31 per annum
About the Role
We are seeking a Customer Success Advisor to join our team supporting a key client. This role is key in ensuring that customer feedback and complaints are effectively managed, with a strong focus on insight, communication and continuous improvement. You will play an important part in enhancing the customer experience and supporting the delivery of contractual commitments.
In this role, you will take ownership of customer complaints from initial logging through to resolution, working closely with internal teams, subcontractors and external stakeholders. You will analyse trends, identify patterns and provide valuable insight to improve service delivery while maintaining strong rela...
Customer Success Advisor
Location: Hybrid - Manchester office and home working
Contract: Full Time, 12-month fixed term contract
Hours - 40 hours per week, Monday to Friday
Salary - £26,528.31 per annum
About the Role
We are seeking a Customer Success Advisor to join our team supporting a key client. This role is key in ensuring that customer feedback and complaints are effectively managed, with a strong focus on insight, communication and continuous improvement. You will play an important part in enhancing the customer experience and supporting the delivery of contractual commitments.
In this role, you will take ownership of customer complaints from initial logging through to resolution, working closely with internal teams, subcontractors and external stakeholders. You will analyse trends, identify patterns and provide valuable insight to improve service delivery while maintaining strong rela...
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