Customer Success Advisor

Customer Success Advisor - Australia

Rapid7 is seeking a Customer Success Advisor who will provide best in class customer experiences and be a strong partner for our customers at every stage of the customer lifecycle. We’re focused on building loyalty to ensure long-term client retention by presenting product information, addressing customer issues and helping the sales team with upsells and renewals.

About the Team

This team represents the backbone of our relationships with our customer base. This includes ensuring customers successfully deploy, adopt, and maintain Rapid7 solutions year over year. As technology and innovation move forward, vulnerabilities in our digital world continue to evolve and change. This means going beyond the goal of customer renewals and instead focusing on long-term customer health. Being successful on this team means advocating for customer needs, challenging convention through new ideas and solutions, and working tog...