Customer Success Administrator

Job Title: Customer Success Administrator

Reporting To: Customer Success Manager

Hours of Work: Mon Fri 09:00 17:00

Role Overview:

Operating within a fast-paced environment this role is responsible for delivering response maintenance repairs contracts for the Client, ensuring repair requests are carried out efficiently, cost-effectively and seeing the job process through from start to completion whilst delivering a first-class service to our customer.

This role will require teamwork, autonomy and for the successful applicant to liaise closely with all stakeholders within the business. The successful applicant will also assist daily in the effective management of targets and workflows and the completion and coding of completed works.

Key Activities / Responsibilities:

Act as the first point of contact, providing support for all customer queries

Provide an exceptional level of customer serv...