Job Description

About the role 
 

We’re seeking a Customer Specialist Support Lead to guide our dedicated team in providing exceptional support to customers facing hardship.

You’ll join an innovative team who is passionate about applying Customer-Focused Thinking to deliver fair and empathetic outcomes for every customer.

As our Customer Specialist Support Lead, you’ll contribute to lasting and positive changes that shape the future of our cities and communities. It’s meaningful, challenging and exciting work.

Day-to-day, you will: 
 

  • Lead, coach, and empower a specialist team to deliver compassionate and effective support to customers in vulnerable circumstances.
  • Drive the continuous improvement of our customer support processes, demonstrating Adaptability and strong Problem Solving skills to ensure we evolve to meet customer needs.
  • Engage in genuine Relationship Building and Collaborative Delivery, nurturing strong partnerships ...

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