Job Description

The Customer Specialist 5 is an entry level position responsible for assisting with customer service inquiries and providing solutions based on client needs in coordination with the Customer Service function. The overall objective is to apply a broad knowledge of Citi’s products, services and procedures to efficiently resolve service issues.

Responsibilities:

  • Assist with providing solutions over email channel effective problem solving and decision making
  • Develop and apply thorough knowledge of practices and procedures to accomplish team goals
  • Assist immediate manager with team motivation and performance monitoring
  • Mentor associates to improve individual performance
  • Consistently achieve individual and team performance targets under little to no direct supervision
  • Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by s...

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