Customer Solutions Representative

Hiring for one of our Leading Banking Client

Work Location: Vile Parle, Mumbai

Should be ready for Rotational Shifts & Week Offs

This role requires a graduate degree, minimum 2 years of experience, excellent communication, and proficiency in English.

Availability: Must be willing to work in rotational shifts.

Responsibilities

• Communicate with customers via phone
• Provide knowledgeable answers to questions about product, pricing and availability
• Work with internal departments to meet customer's needs
• Data entry in various platforms

Key Responsibilities

Customer Support: Address, resolve, and log customer queries/complaints efficiently.

Sales & Service: Cross-sell/upsell products (loans, cards, accounts) and provide financial solutions.

Performance Metrics: Maintain high-quality standards, reduce call handling time, and achieve sale...