Job Description

What You Can Expect :

Job Responsibilities:
 

Customer's contact point and Escalation

  • Ensuring no mistakes and/or misunderstandings during verification of HB/L before releasing cargo under different types of bill of ladings

  • Strict maintenance of on-time KPI

  • Ability to proactively explain procedures to the consignee in case of questions

  • Quick solution finding in case of escalations

  • Ensuring no delay of customs application with regards to physical submission to customs offices and/or online procedures.

  • Adherence to KPIs for customs and on-carriage procedures

  • Providing and monitoring high-quality service from Origin office to Destination office while generating on-time reports based on the requirements of the customer

KPIs adherence in Operational System

  • Constant monitoring while en...

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