Customer Solutions Manager

Overview

The Customer Solutions Manager position is responsible for the overall success and achievement of the Contact Center, which supports an Omni Channel infrastructure as well as Custom Closet design & support and Outbound Sales. This position collaborates with the Customer Care and Solutions Director to develop specific plans and outlines the necessary actions to achieve those goals. This is a full-time, salaried, exempt position.

Position Reports To
Customer Solutions and TCS Customer Care Director

What We Stand For
Established in 1978, The Container Store has grown to be the leading specialty retailer of storage and organization products in the United States and the only national retailer solely devoted to the category. We provide creative, multifunctional, customizable storage and organization solutions that help our customers save time, save space and improve the quality of their lives. We foster a culture...