Job Description

Job Description

LetsGetChecked are looking to hire a Customer Solutions Executive to join our team.

We are looking for a customer oriented individual with a great attitude, who is highly organised and self-motivated.

You will be a member of the primary contact team for customers interested in the products and services we offer and so an interest in healthcare is important.

What will I be doing?

  • Answering incoming calls and responding to customer’s emails and online chat queries
  • Providing product and service information to customers
  • Managing and resolving customer issues
  • Identifying and escalating customer issues to management
  • Engaging in up-selling and add on sales in your interactions with customers
  • Documenting all call information according to standard operating procedures
  • Recognising, documenting, and alerting the management team of trends in customer queries
  • Completing cal...

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