Customer Solutions Coordinator

📍 Job Title: Customer Success Executive

🏢 Company: Lunar Wave LLC

📍 Location: Lodha Supremus 2, Waghle Estate, Thane, Maharashtra (On-site)

🕒 Type: Full-time

💰 Salary: ₹15,000 – ₹20,000/month (based on experience)

🧾 About the Role

We’re hiring a Customer Success Executive to join our growing team in Thane. You’ll handle everything from customer queries and order bookings to improving how our support system works — using smart tools (including AI) to get the job done better and faster.

🎯 What You’ll Be Doing

Manage order bookings, refunds, access issues, and general troubleshooting

Work closely with internal teams when issues need escalation

Improve the support flow — identify friction points, suggest improvements

Use AI tools and platforms (Zendesk, GPT-based support tools, etc.) to enhance response quality and speed

Maintain clean records of customer inter...