Customer Solutions Architect

Technical Customer Success Lead

On-Site| 6 days working

Hindi and English (Mandatory)

Koramangala, Bangalore

Role Overview

We are looking for a Technical Customer Success Lead who will own customer retention, technical success, and account growth while leading a team of Technical Customer Success Associates. This is a hands-on leadership role, where you will directly manage key accounts, drive outcomes in the first 90 days, and ensure the team proactively solves technical and delivery issues before they impact customers.

You will act as the technical and strategic bridge between customers, product, support, and engineering—ensuring high product adoption, reduced churn, and scalable customer success operations.

Key Responsibilities

1. Team Le...