Job Description
We invite you to explore a future with us at PRA Group, a diverse and growing company that has a tangible impact on the global economy.
Position Summary
The role includes responding to all communications received from customers via email, SMS and webchat.
Main Duties and Responsibilities
- Maintain a high level of system and process knowledge
- Perform consistently to meet performance standards and daily goals set by the department
- Demonstrate high level of professionalism in response to all customer queries
- Adapt communication style to suit email, SMS and webchat responses
- Ensure a high level of pride is taken in all communications and that all commitments are adhered to
- Be self‑motivated with the ability to work on own initiative or as part of a team
- Any other duties as directed by Management
- Relationship Management – support the organisational position on all business directives
Ready to Apply?
Take the next step in your AI career. Submit your application to PRA GROUP, INC. today.
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