Customer Solutions Advisor

Description

Requisition ID:

Join a purpose driven winning team, committed to results, in an inclusive and high‑performing culture.

Job Purpose

Contributes to the overall success of the Canadian Banking Contact Centre (CBCC) by ensuring individual goals, plans, and initiatives are executed in support of the team’s business strategies and objectives. Ensures all activities are conducted in compliance with governing regulations, internal policies, and procedures.

What You Will Be Doing

Deliver exceptional customer experiences by:

• Championing a customer‑focused culture to deepen relationships and leverage broader Bank systems and knowledge.
• Discovering customer needs, providing accurate information and advice‑based solutions, and following through on commitments.
• Promoting digital banking channels (Scotia Online, Mobile Wallet, Apple Pay) to create a digital‑first culture.
• Utilizing ...