Job Description

Description

  • Serve as the primary point of contact for clients during their training at the Flight Training Centre in Burgess Hill, West Sussex.
  • Welcome clients in a professional and respectful manner, ensuring a positive client experience.
  • Support client check-in processes, including verifying identification, collecting required documentation, and issuing class schedules and access passes.
  • Maintain close collaboration with internal departments (Training, Sales, Scheduling) to support client needs and resolve queries or concerns.
  • Ensure the Client Lounge is well-presented, organized, and fully stocked at all times.
  • Perform general reception duties including answering the main switchboard, managing post, arranging couriers, and supporting transport and accommodation bookings when required.
  • Provide reception desk coverage approximately one day per week.
  • Administer client surveys and support related administra...
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