Customer Service/Support Representative-EN

The Customer Service Representative will be responsible for coordinating across functional disciplines to achieve customer satisfaction. The CSR will be responsible for the in-house customer experience, taking care of daily operations with regards to customer services, training center experience and reception tasks. The CSR is the first point of contact for (new) customers, clients and guests, and provides them with all essential information they may reasonably require.

Responsibilities

• Act as first- and main point of contact for all customers, clients and guests throughout their 'lifecycle' within the training center.
• Act as pivot between clients/guests and the various back office functions to ensure customer services delivery expectations are being met and/or exceeded consistently.
• Execute front office duties to provide customers with requested information regarding the training process (schedules, changes, etc.) and logistics (hotel,...