Job Description

Customer Services Team Leader

Location: Poole
Salary: Up to £36,000 DOE
Job Type: Permanent, Full Time
Hours: 40 hours per weekAre you an experienced customer service professional with strong leadership skills?

TeamJobs is recruiting for a Customer Services Team Leader to join a busy and fast-paced business based in Poole. This is an excellent opportunity for someone who thrives in a customer-focused environment, enjoys leading a team, and is passionate about delivering exceptional service.

The Role

As Customer Services Team Leader, you will oversee a team of Customer Experience Associates, ensuring customers receive a first-class experience across both phone and email communications. You will be responsible for driving performance, maintaining service standards, supporting projects, and ensuring operational processes run smoothly.

Key responsibilities include:

Leading, motivating and developing the Customer Services team
Ensuring a...

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