Job Description

Overview

Reporting to the Customer Service Manager, Customer Service Specialist is responsible for acting as a liaison between customers and company, to ensure excellent service standards, respond efficiently to customer inquiries and build sustainable relationships with internal areas.

Responsibilities

Key Accountabilities

  • The key deliverables to be achieved and the ongoing responsibilities of the role are:
  • Improves customer service experience, creates engaged customers and facilitates organic growth by communicating in a clear and friendly way.
  • Provides customers with quality service, providing continuous accurate information about the status of their orders
  • Identifies and assess customers’ needs to achieve satisfaction.
  • Takes ownership of customers issues and follows problems through to resolution.
  • Follows communication procedures, guidelines and policies.
  • Maintains an o...

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