Customer Services Manager

ACCA is committed to a workplace culture which is inclusive, diverse, human and connected.

We’re currently looking for a Customer Services Manager on a 12-month fixed term contract basis. This position sits within the Customer Services , based in our ACCA Lahore office, Pakistan.

The Job

Reporting to the Regional Head of Customer Services on a day-to-day basis, you’ll be involved in the following:

Act as the main point of contact for operational enquiries from ACCA B2B Partners

Ensure all enquiries are handled within agreed Service Level Agreements (SLAs) while maintaining high service quality standards

Build and maintain strong, long-term relationships with key B2B partners

Support senior colleagues in the relationships and Customer Services team during partner interactions

Maintain accurate partner(s) data within internal systems and share relevant insights with key stakeholders

Conduct research a...