Job Description

Customer Services Manager

Location:

Kortrijk, BE

The Mission

We are looking for a Service Manager to lead our EMEA Customer Success Coordination team. In this role, you will oversee critical service operations—from coordinating spare parts sales to managing complex global logistics—while driving continuous improvement. You'll be the essential link between our internal teams and our partners, making sure all requests gets processed quickly and effortlessly.

What You’ll Be Doing

  • Lead & Inspire: You’ll head a dedicated team of Service Coordinators, guiding them through the daily flow of internal/external communication and complex order management.

  • The Logistics Engine: Oversee the repair coordination, and swap orders. You’ll also be the detective ensuring defective materials actually make it back to us.

  • Quality Architect: Using our Global Quality Assessment tool, you’ll dive...

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