Customer Services Manager

Customer Services Manager

Duluth, GA, US

Overview

The Customer Care Manager (CCM) is responsible to develop and support Barco’s Service Business Partners by maintaining and offering consistent service support. Responsibilities include monitoring, investigating, and providing in-depth reporting on the in-field performance of all assigned products.

Responsibilities

1. A critical part of the CCM’s function is to compile, edit, and gather accurate data and information pertinent to monthly technical reports, assuring they are legible and delivered on time.

2. Manages assigned products, assisting Business Partners and end users to achieve satisfactory performance. Ensures partners are fully supported in all technical and procedural areas. Use targeted reporting process to prioritize actions and field visits.

3. Schedules regular meetings with Business Partners to gather and disseminate inform...