Customer Services Executive

Role Overview

As a Customer Services Executive, you will support cruise clients and liaise with a wide range of suppliers to manage bookings, amendments, and client requests. Your role is key in ensuring a smooth, accurate, and high-quality customer experience throughout the customer journey.

Key Responsibilities

• Managing daily client communications via phone and email
• Handling amendments across flights, transfers, hotels, and cruise bookings
• Reviewing all documentation to ensure accuracy and completeness
• Supporting the Customer Care Manager and Sales Manager with day-to-day activities
• Driving customer satisfaction through proactive service and problem-solving
• Gathering and utilizing customer feedback to improve service delivery
• Collaborating with Sales, Operations, and Marketing teams to enhance the overall customer experience
• Assisting with website updates and administrative ...