Customer Services Clerk

Overview

Empowering Africa’s tomorrow, together…one story at a time. With over 100 years of history, a career with our family offers the opportunity to be part of this growth journey and shape our destiny as a proudly African group.

Responsibilities

• Customer Service: Respond efficiently, accurately and courteously to all customer service matters, complaints and requests.
• Process Improvement: Support the development and maintenance of processes in the Customer Services Centre; adhere to all processes in the CMP Customer Services centre and identify opportunities to improve Client Servicing processes.
• Risk and Compliance: Monitor and control risk; ensure all activities in providing Customer Services comply with risk and compliance policies and procedures and with legal and regulatory requirements.
• Stakeholder Management: Establish and maintain professional relationships with relevant stakeholders to stay informed...