Job Description

  • Job title:Customer Services Administrator
  • Location:Office based in Ringwood, Hampshire, BH24 3SG
  • Hours:37 per week, Monday to Friday

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    About the role

    We are looking for a Customer Services Administrator, who will be based at our stunning offices in Ringwood, ensuring that our retired homeowners receive the highest standards of service. As Customer Services Administrator, you will be co-ordinating information and works relating to property issues arising at our retirement Lodges, ensuring that building defects and snagging issues are dealt with courteously, professionally and in a timely manner.

    ​Your main responsibilities will include:

  • Managing and co-ordinating workload using COINS, our CRM system
  • Filtering issues and prioritising tasks and workload
  • Scheduling work plans for our field-based Customer Service Technicians
  • Updating the CRM system with real time information to keep...

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