Job Description

Call center Working Team Leader

About Us

Helpware is a technology-driven company with offices in the USA, Ukraine, Mexico, Germany, Albania, Poland, Puerto Rico, and the Philippines which provides Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of providing best-in-class value-adding services to our partners by leveraging our empowered teams, innovative solutions, and technologies.

Key Responsibilities
  • Perform daily call center duties, including responding to customer inquiries and resolving issues effectively.
  • Supervise and support a team of call center agents, providing guidance, motivation, and constructive feedback.
  • Conduct one-on-one meetings and coaching sessions to foster team member growth and performance improvement.
  • Prepare and maintain reports related to team performance, metrics, and productivity.
  • Monitor calls and review perform...

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