Customer Service Trainer

Position Description:

Customer Service Trainer (Principal Consultant)

#LI-MA8

Your future duties and responsibilities:

. Onboarding New Employees: Training Newly hired customer service representatives on policies, processes, engagement-specific training materials, communication & culture, and best practices.
. Plans, organizes, leads, and monitors training for the engagement.
. Creates and Reports Training progress.
. Supporting agents during the nesting process on the floor is a crucial responsibility of the Trainer, demonstrating a hands-on approach and commitment to the team's success.
. Continuous Improvement and Training updates are a significant part of the Trainer's role, showcasing a proactive approach and dedication to keeping the team updated and competitive.

Required qualifications to be successful in this role:

. Strong working knowledge of Customer Service Delivery
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