Customer Service Trainee

At Ferrero Ibérica, an exciting opportunity awaits within our Customer Service team, where you will gain hands‑on experience in a fast‑paced FMCG environment. This Customer Service Internship offers you the chance to dive into Supply Chain Operations and Order Management , working closely with different stakeholders across the business. Additionally, exposure to tools like SAP , Power BI , and advanced Excel will help you build valuable analytical and technical skills. From day one, you will be involved in real processes that directly impact the Customer Experience and overall service quality.

Main Responsibilities:

You will be working on supporting customs documentation while gaining insight into International Logistics processes. A key part of your role involves contributing to Incident Resolution , ensuring that customer delivery issues are handled efficiently and professionally. Clos...