Customer Service - Telesales Professional

Role Responsibilities:

1. Respond promptly to customer inquiries via phone and email
2. Handle and resolve customer complaints professionally and empathetically
3. Identify and suggest upsell or cross-sell opportunities
4. Maintain good client relationships and communication

Key Deliverables:

1. Achieve high customer satisfaction through effective query resolution
2. Meet targets for upselling and cross-selling products/services
3. Ensure smooth handling of 24×7 shift operations
4. Maintain accurate records of customer interactions and follow-ups