Customer Service / Technical Support Rep (On-Site) (Shubenacadie)

Job Description

Description: The Customer Service Representative / Technical Support Representative engages with customers through inbound and outbound calls and/or online channels. This role is responsible for delivering exceptional customer service and/or technical support by resolving routine inquiries and issues related to client products and services. (Military veterans are encouraged to apply.)

What You Will Do

• You are the point of contact for all technical inquiries about hardware, software, or other designated client products.
• Greet customers in a courteous, friendly, and professional manner using agreed‑upon procedures.
• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing prospect to build rapport with the customer.
• Clarify customer requirements; probe for understanding; use decision‑support tools and resources to resolve customer issues that are non‑standard/unstructured and requ...