Job Description
**LOCATION: Hybrid** - 8 days a month in the office: Indianapolis IN or Hagerstown MD
**OVERVIEW**
You will enhance the customer experience by addressing technical issues and by providing support. Your role will involve a mix of operational and administrative tasks by ensuring customers receive prompt and accurate solutions to their concerns. You will report to the Manager, Customer Service Operations.
The shift will be 12:00pm – 9:00pm ET. Training for the first eight weeks will be 8:00am – 5:00pm ET.
**RESPONSIBILITIES**
+ Receive, evaluate, and answer customer problems and issues in a timely manner following established customer service procedures via phone and email
+ Maintain or exceed quality performance metrics, including call monitoring scores
+ Communicate and explain information and data to customers and other team members
+ Utilize critical thinking
+ Test software to identify bugs and potential fixes
+ Assume r...
**OVERVIEW**
You will enhance the customer experience by addressing technical issues and by providing support. Your role will involve a mix of operational and administrative tasks by ensuring customers receive prompt and accurate solutions to their concerns. You will report to the Manager, Customer Service Operations.
The shift will be 12:00pm – 9:00pm ET. Training for the first eight weeks will be 8:00am – 5:00pm ET.
**RESPONSIBILITIES**
+ Receive, evaluate, and answer customer problems and issues in a timely manner following established customer service procedures via phone and email
+ Maintain or exceed quality performance metrics, including call monitoring scores
+ Communicate and explain information and data to customers and other team members
+ Utilize critical thinking
+ Test software to identify bugs and potential fixes
+ Assume r...
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