Customer Service

Descripción y detalle de las actividades

1.Handle complex customer inquiries via phone and digital channels related to: *Product quality concerns, *Order lead times and fulfillment issues, *New product development questions and feedback, *Serve as an escalation point for challenging or high-impact customer situations, *Build trust and long-term customer relationships through clear, professional communication, *Equip remote customer service representatives with accurate, up-to-date information to resolve customer inquiries efficiently 2.Develop and maintain: *Knowledge base articles , *Standard operating procedures (SOPs), *Escalation paths and resolution guidelines, *Partner with internal teams (manufacturing, quality, product, operations) to ensure consistent and correct messaging, *Lead continuous improvement initiatives to strengthen customer service quality, consistency, and speed *Design scalable processes that allow one...