Customer Service Team Member

Preparation of job quotations and Orders including coding and pricing in coordination with relevant Sales Manager and sister companies.

Preparation of Contracts Price Lists/LTPAs across the MENA region.

Review of Contract / Tender Terms and conditions.

Support external sales team with specific customer account information

Networking and communication with customers agents and other JC operations.

Review customers enquiries and orders

Following up and monitoring of internal order processing and delivery performance.

Assist finance in resolving payment issues in case of product discrepancies.

Use of SAP C4C business system and its relevant modules.

Work with other departments to expedite the service to customers.

Prepare notifications for non compliances.

Review LOC for commercial terms and conditions.

Ensures quality & safety within functions/ tasks performed by himself/herself and staff reporting to ...