Customer Service Team Leader

Are you an experienced customer service professional with strong leadership skills?

The Role

As Customer Services Team Leader, you will oversee a team of Customer Experience Associates, ensuring customers receive a first-class experience across both phone and email communications. You will be responsible for driving performance, maintaining service standards, supporting projects, and ensuring operational processes run smoothly.

Key responsibilities include:

• Leading, motivating and developing the Customer Services team
• Ensuring all customer enquiries are handled professionally and efficiently
• Managing incoming telephone and email communications
• Supporting customer account management and query resolution
• Processing orders received through online platforms, email and customer portals
• Maintaining accurate records across CRM and ERP systems
• Monitoring team performance against ...