Customer Service Team Leader (Noon Shift 2PM-11PM)

About Toll Group

At Toll, we do more than just logistics – we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post –

Customer Service Team Leader (Noon Shift 2PM-11PM)

Location: Bayan Lepas, Penang.

Key Responsibilities

• Good Client Relationship Manager: manages escalations, communicates clearly, sets expectations, and resolves issues professionally to maintain customer trust.
• Strong Operational Knowledge, Compliance & Accuracy Focus: ensures accurate documentation, regulatory compliance, and adherence to import processes and SOPs.
• Proactive Problem Solver: anticipates risks and re...